Microsoft launched the KB5038499 patch for Windows 11 editions 25H2 and 24H2 during April's Patch Tuesday last week, leading to complications for various users as anticipated. In a prior article, we discussed cases where systems prompted for BitLocker recovery keys, preventing access to devices. The present malfunction differs entirely from those occurrences.
Some users experiencing this problem have posted on Microsoft's community forums about their machines getting stuck in perpetual restart sequences post-installation of KB5038499. Descriptions include screens displaying irregular pixel distortions, then a Blue Screen of Death failure, along with a notification urging Windows repair. Yet, starting the repair option cycles the device straight back to the error state.
This particular fault has so far struck systems produced by HP and Dell.
Microsoft's artificial intelligence-driven Q&A feature notes that comparable glitches have emerged in earlier patches damaging vital startup elements or drivers. It advises entering the Windows Recovery Environment (WinRE) to perform a System Restore. In the event of failure, users should attempt Startup Repair next, followed by a Local Reinstall if all else fails.
Additional resource: Secure Your Computer via Windows System Restore
The content debuted in our partner site PC för Alla before being translated and adjusted from Swedish.
Kristian harbors enthusiasm for tech devices and video games, primarily contributing news pieces to our connected outlets M3 and PC för Alla. He conducts reviews of items, especially gaming hardware, and manages translations of materials from the Foundry network.